PROUDLY SERVING JACKSONVILLE FOR 30 YEARS!

Frequently Asked Questions

Serving Jacksonville and surrounding communities for over 30 years

What sets Best Fence and Rail apart from other fence companies?

Several things — and we think they matter.

We’re locally owned and invested in this community. Best Fence and Rail is a veteran, family-owned business that has been continuously serving Jacksonville and the surrounding area for over 30 years. We’re not a franchise, not Private Equity backed, and not Venture Capital controlled – our income is reinvested back in the community. When you call us, you’re talking to neighbors who have a real stake in doing right by you.

Our people install your fence — not subcontractors. Most fence companies use 1099 subcontractors and bid out installation to whoever offers the lowest price per foot. We only use W-2 employees that we have personally trained. You’ll know exactly who is coming to your home, and so will we.

We’re fully licensed, insured, and here if you need us. We have a real physical office you can walk into — not a PO Box or a home address. That means you can meet our team, see material samples, and hold us accountable.

Our materials are American-made and backed by a real warranty. All of our fencing materials are manufactured in the USA. Our vinyl and aluminum products come with a lifetime, transferrable warranty — with no fine print about how close you are to the coast or how often you clean them. Many competitors attach those kinds of restrictions to their warranties. We don’t.

We make the process easy, from start to finish. Free estimates, typically within 24 hours. HOA navigation assistance. Financing options. Pool safety expertise. And most standard residential projects? Completed in a single day.

Who We Are

How long have you been in business?

Best Fence has been continuously serving our neighbors for over 30 years. We are a local, veteran, family-owned business — not a franchise, not Private Equity backed, and not Venture Capital controlled. We are rooted in this community and proud of it.

Yes, we are proud to be a local, veteran, family-owned business. Our ownership and values reflect a commitment to integrity, service, and excellence that carries through every project we take on.

Absolutely. Unlike many competitors who operate out of a PO Box, apartment, or home, we have a real office you can visit. We encourage you to come in, meet our team, and see material samples in person. Call, text, or email us to arrange a visit: 904-268-1638 or vasb@orfgsraprwnk.arg.

Getting Started

Do you provide free estimates?

Yes! We are happy to schedule anyone in our service area for a free estimate. Just call, text, or email our team at 904-268-1638 or vasb@orfgsraprwnk.arg and we will schedule an estimator to come out and discuss the options available to you.

We can usually turn around a fence estimate within 24 hours. Some special requests may take a few days, but we will keep you informed throughout the process.

Yes — we are happy to provide free samples of material upon request. We also encourage you to come visit our office to see options in person and meet the team behind your project.

The type, size, and amount of material along with the difficulty of the installation are all factored into the total cost. Additional charges may apply for specialty gate styles or if old material needs to be torn out and removed. Your estimator will walk you through everything clearly and transparently.

Yes. We have partnered with a third-party financing company to help you explore payment options for your new fence or railing system. You can find the link on our website under the ‘NEED FINANCING?‘ section. We receive no financial compensation for referrals — we offer this purely as a service to our customers.

Yes! Just present proof of service to your estimator. Please let our team know before your appointment so we can make sure it’s applied properly.

Our Products & Materials

What type of fences do you offer?

We offer vinyl, aluminum, and mixed material styles of fence and railing to suit a wide range of needs, aesthetics, and budgets.

Yes — all of our fencing materials are manufactured right here in America. We are committed to quality materials you can trust.

Our vinyl and aluminum materials come with a lifetime, transferrable warranty. Many competitors offer limited warranties with restrictions based on proximity to a saltwater coastline or cleaning frequency requirements. We don’t have any of those restrictions — our warranty is straightforward and comprehensive.

Absolutely. All of our materials were specifically selected to withstand the most extreme levels of heat, salt air, and humidity that Florida can deliver. You can have confidence your investment will last.

We can install standard walk gates (racked to match the slope of your yard), rolling gates, V-track gates, estate gates, swing gates, and cantilever gates.

We can install virtually any size or style of vinyl gate to match your fence and complement your yard. Our in-house gate builder custom builds each gate to the exact opening and racks it to match the slope of your property.

Installation & Process

Who will install my fence?

Only Best Fence and Rail W-2 employees — people we have personally trained — will install your fence. We are fully licensed and insured for your complete peace of mind. Be aware that most fence companies use 1099 subcontractors and bid out installation to the lowest ‘price per foot’ installer they can find. That is never how we operate.

Most residential fencing projects in a standard-sized yard are completed in a single day. We want you to be able to enjoy your new fenced-in yard as soon as possible!

Yes — we handle everything from a trashcan enclosure at your home to miles of fence defining the perimeter of a new development. No job is too small or too large.

Yes, we install outdoor railing in both vinyl and aluminum. Due to insurance requirements, we install from the second floor and below.

Absolutely. We are experienced at coordinating our work with whomever you designate, whether that’s a general contractor, builder, or another trade.

Yes! We have decades of experience helping customers navigate the HOA approval process. We can assist with marking surveys, providing material photos, proof of insurance, and any other requirement your HOA may need. Some communities allow us to submit the full approval package; others require the homeowner to submit it. Either way, we will guide you every step of the way.

Yes — we are very familiar with Florida pool safety requirements and will help ensure your fence meets the applicable standards. We can also advise you upfront whether the fence you have chosen will pass inspection, saving you time and worry.

After Installation

How do I clean my fence?

You can clean your fence with a mild soap and rinse it with a garden hose. Check out our blog on our website for more tips and guidance on maintaining your fence in top condition.

Yes. We can offer repair options for most styles of aluminum or vinyl fence. Simply send us a photo and we will let you know what help we can provide — quickly and honestly.